About my ceramics
Collapsible content
How are your ceramics made?
My ceramics are hand thrown on the wheel here in my studio on the outskirts of Edinburgh. We have three potters throwing in the studio. The pots are then left to dry before being trimmed and then fired in the kiln.
After the first ‘bisque’ firing the piece is then sanded down, glazed, cleaned up and fired for a second time in a ‘glaze’ firing. All glazing is done by hand by either myself or my studio assistant and each piece is checked over carefully. The kiln is fired up to a toasty max temperature of 1250degrees centigrade.
Once cooled around 24 hours later, the pots are then sanded once more, cleaned and packaged and sent off to their new homes. The whole process is slow and is why handmade ceramics are very special.
Will my pot look exactly like the photo?
We strive to represent our products as accurately as possible, but variations are to be expected due to the nature of handmade ceramics.
Are the products dishwasher and microwave safe?
Yes! Although if your pot has gold on it then we recommend hand washing only with a non abrasive sponge and soap. And don’t pop it in the microwave either.
Are your ceramics food-safe?
Yes!
Are your ceramics safe to put in the oven?
Yes - but not if they have gold on them.
Is Ella Fletcher Designs sustainable?
Yes, we are.
Ceramics has very little waste and we source materials from the Uk where possible.
All packaging is plastic free or reused. Our studio is powered by a 100% renewable energy tariff and heated by the kiln that produces our stoneware. It is an ongoing process that we have been embracing in order to make a long-term change.
Where is Ella Fletcher Designs based?
We have a studio at Rosemains Steading which is a CIC on the outskirts of Pathhead in Midlothian.
It is 20 mins from Edinburgh city centre and based on a working farm so you get the best of both worlds- close to both city life and beautiful Scottish countryside.
Rosemains Steading is a CIC supporting the other businesses that run out of it. Ella is a director of the CIC and is closely involved in helping support the businesses and run local makers markets and other events.
ordering & delivery
Collapsible content
How long will my order take to arrive?
I aim to dispatch within 5 - 7 working days, and you’ll get a tracking link once it’s on the way.
Do you ship outside the UK?
I wish!
Unfortunately I can’t offer international shipping at present however if you would like to discuss this further please get in touch with us directly -info@ellafletcherdesigns.co.uk
Buying As a Gift
Collapsible content
Can you help me choose the perfect bundle?
Yes - please send us an email, we are always happy to help.
Do you offer gift wrapping?
We offer premium packaging and a handwritten note exclusively for our gift sets
Can I send a gift set directly to someone?
Of course! Just enter their address at checkout and let us know in the notes.
Returns & Exchanges
Collapsible content
What if my order arrives damaged?
I take great care when packing, but if anything arrives broken please get in touch with us as soon as possible.
Can I return or exchange my order?
I hope you love your ceramics, but if there’s an issue, please reach out within 14 days of delivery.
Can I cancel or change my order after placing it?
Please notify us within 24 hours of your order confirmation
What happens if I break one of my pots?
Taking great care of your ceramics at home is important and they should last for years and years to come.
Unfortunately we can not offer any refunds or replacements for ceramics that have been broken past the 14 day window for returns.
Stock & Custom Orders
Collapsible content
What if the item I want is out of stock?
Some pieces sell out quickly, but I restock regularly! Simply sign up for the out of stock notification and we will email you when it is back in stock.
Do you take custom orders?
At the moment, we’re not able to take on custom work, but keep an eye out for limited editions. If it's for a bulk order then please do get in touch.
Wholesale & Collaborations
Collapsible content
I’d love to stock your ceramics - how do I apply?
Thank you! You can apply for a wholesale account by emailing me at sales@ellafletcherdesigns.co.uk
Do you work on special collaborations?
I love creative projects. If you have an idea, drop me an email to sales@ellafletcherdesigns.co.uk